Buying Terms & Conditions

These Buying Terms & Conditions apply whenever you purchase furniture from Settle through our website or by any other agreed method.

By placing an order with us, you agree to these Terms & Conditions.

1. Who we are

Settle buys and resells carefully selected pre-owned furniture. Every piece is individually sourced, professionally photographed and inspected before being offered for sale.

As every item is unique, once it's sold it's gone.

2. About our furniture

All furniture sold by Settle is pre-owned unless we explicitly state otherwise.

We carefully inspect every item before listing it for sale and aim to provide an honest and accurate description of its condition.

Because our furniture has had previous owners, signs of age and normal use should be expected.

Each listing includes photographs, videos and a written description to help you make an informed purchase.

3. Product descriptions

We make every reasonable effort to ensure that our listings accurately describe each item.

Photographs and videos form part of the description of the furniture.

Minor variations in colour may occur due to lighting conditions or differences between computer and mobile phone screens.

Measurements are provided as accurately as reasonably possible but should be treated as approximate.

If you'd like additional photographs, measurements or information before purchasing, we're always happy to help.

4. Availability

Every item we sell is unique.

Adding an item to your basket does not reserve it.

Your order is only confirmed once we've accepted it.

If an item has already been sold, we'll notify you promptly and issue a full refund if payment has already been taken.

5. Prices

All prices are shown in Pounds Sterling (£).

Any delivery charges will be clearly displayed before you complete your purchase.

We reserve the right to correct obvious pricing errors before accepting an order.

6. Payment

Payment must be made in full before delivery or collection unless we've agreed otherwise in writing.

Ownership of the furniture remains with Settle until payment has been received in full.

7. Delivery and collection

Delivery and collection arrangements are governed by our Delivery & Collection Policy.

By placing an order, you confirm that:

• the furniture will fit through all gates, doors, hallways, staircases, lifts and into its intended location;
• suitable access is available;
• any relevant access restrictions have been disclosed to us in advance.

Where safe and reasonably practicable, we'll position furniture in your room of choice.

We cannot remove doors, windows, fixtures or carry out building work to complete a delivery.

If we're unable to complete a delivery because access is unsuitable or nobody is available to receive the furniture during the agreed delivery window, the delivery will be treated as unsuccessful.

A further delivery charge may apply before a repeat delivery is arranged.

8. Inspecting your furniture

We encourage you to inspect your furniture on delivery.

If you believe there is a significant issue that wasn't accurately described in the listing, please let us know as soon as reasonably possible after delivery.

The sooner we're made aware of a concern, the more easily we can investigate it.

9. Pre-owned furniture

Buying second-hand furniture is different from buying new furniture.

Unless otherwise stated, you should expect reasonable signs of previous ownership, including minor marks, wear and cosmetic imperfections consistent with the furniture's age and previous use.

These characteristics form part of the nature of pre-owned furniture and are reflected in its value.

10. Returns

Our Returns & Condition Policy explains when returns may be accepted.

Because every item is unique and pre-owned, we do not accept returns simply because:

• you've changed your mind;
• the furniture doesn't suit your home;
• you no longer need it;
• you've found an alternative;
• you expected the furniture to show less age or wear than was visible in the listing.

If you believe an item has been materially misdescribed, please contact us promptly so we can investigate and work towards a fair resolution.

Nothing in these Terms & Conditions limits your statutory consumer rights.

11. Warranty

Unless expressly stated in the listing, our furniture is sold without an additional commercial warranty or guarantee.

As with all pre-owned furniture, normal wear, ageing, weathering, fading and deterioration that occurs after delivery are the customer's responsibility.

12. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to that, Settle's liability arising from your purchase will not exceed the amount you paid for the furniture.

We are not responsible for:

• furniture that cannot be moved into your property because measurements or access were not checked beforehand;
• damage caused after delivery through misuse, neglect, improper assembly or unsuitable storage;
• delays caused by circumstances outside our reasonable control, including severe weather, traffic, accidents or road closures.

13. Events outside our control

Occasionally events beyond our reasonable control may delay delivery or prevent us from fulfilling an order.

Where this happens, we'll keep you informed and arrange a new delivery date as soon as reasonably possible.

14. Changes to these Terms

We may update these Terms & Conditions from time to time.

The version published on our website at the time your order is accepted will apply to your purchase.

15. Contact us

If you have any questions before purchasing, please get in touch.

We're always happy to provide additional photographs, measurements or advice to help you buy with confidence.