Almost always, yes. Every piece we sell is pre-owned and carefully selected for its quality, condition and longevity. On occasion we may list a piece that's never been unboxed, so both brand new and pre-owned!

Every item is inspected before it's listed. We provide professional photographs, a detailed description and, where available, a video so you know exactly what to expect.

No. We own, store and deliver every piece. We meticulously photograph and describe every item ourselves before listing for sale on our website.

Yes, within our current service area of South West London.

At the moment we're focused on garden & outdoor furniture only. We work with quality pieces only: think premium brands and materials like hardwood, rattan and metal.

Please check the dimensions before purchasing. If you're unsure, contact us and we'll be happy to help.

Because every piece is unique, we can't usually reserve furniture without payment. Once it's sold, it's gone.

Because we sell individually sourced pre-owned furniture, we don't accept returns simply because you've changed your mind. If you believe we've materially misdescribed an item, please contact us and we'll investigate promptly.

Unless specifically stated, our furniture isn't sold with an additional warranty. We do, however, stand behind the accuracy of our descriptions.

Care requirements vary depending on the material. If you have any questions, we're always happy to offer advice.

We focus on high-quality, well-made outdoor & garden furniture in good condition. We're always on the lookout for premium brands and materials like hardwood, metal and rattan. Unfortunately, we can't buy everything that's submitted, but we'll always let you know.

Complete our online form, upload a few photographs and tell us a little about your furniture. We'll send you an offer within 24 hours, and usually much quicker.

We buy it directly from you. No strangers or third parties are involved.

Yes. There's no obligation and no cost to request an offer.

Unless we tell you otherwise, offers are normally valid for seven days.

We'll arrange a convenient collection date. Our collection team will inspect the furniture to confirm it matches the description before completing the purchase.

If the furniture differs materially from the information provided, we may honour the original offer, offer a revised price or decide not to purchase it.

Once our collection team has completed their inspection and confirmed the purchase, they'll securely release your payment. You'll receive an email confirming that payment has been released before the team leaves.

Payments usually arrive within minutes, but occasionally banks take longer to process them. Your confirmation email means your payment has been successfully released.

No. Where reasonably necessary, our team will dismantle furniture during collection. We simply ask that it's accessible and ready to collect.

No problem. Please let us know as soon as possible so we can rearrange our schedule. Wherever you can, we appreciate at least 72 hours' notice before your collection.

Please check all drawers, cupboards and storage compartments before we arrive. You're responsible for ensuring personal belongings have been removed before collection.

Yes. Someone aged 18 or over must be present during the agreed collection window.