Returns & Condition Policy

At Settle, we believe buying pre-owned furniture should feel straightforward and trustworthy.

Every piece we sell has been carefully selected, inspected and professionally photographed so you know exactly what you're buying. Because every item is unique and has had a previous life, it's also important to understand what to expect when purchasing second-hand furniture.

This policy explains how we describe our furniture and when returns may be appropriate.

Understanding pre-owned furniture

All furniture sold by Settle is pre-owned unless we explicitly state otherwise.

Unlike new furniture, pre-owned pieces naturally develop character over time. Small marks, signs of use and age-related wear are entirely normal and form part of the appeal of buying second-hand.

We carefully inspect every item before listing it for sale and aim to present it honestly and accurately.

How we describe condition

Each listing includes:

• a written description;
• professional photographs;
• a video where available;
• key dimensions;
• details of any significant marks, wear or defects we've identified.

We always aim to highlight anything that would reasonably influence a purchasing decision.

While we take great care during inspection, it's possible that very minor cosmetic imperfections may not be individually photographed or described.

What you should expect

Unless stated otherwise, you should expect:

• minor cosmetic wear consistent with age and previous use;
• slight colour variation caused by photography or different screen settings;
• small manufacturing variations typical of handmade or natural materials;
• timber movement, natural grain variation or minor weathering where appropriate.

These characteristics are not considered faults.

Before you buy

We encourage every customer to review the photographs, videos and description carefully before purchasing.

If you'd like additional information, we're always happy to help before you place your order

We'd much rather answer a question beforehand than disappoint you afterwards.

Inspecting your furniture

Please inspect your furniture as soon as reasonably possible after delivery.

If you believe there's a significant issue that wasn't accurately described in the listing, please let us know promptly so we can investigate while the details are still fresh.

Where possible, please include photographs to help us understand the issue.

Returns

Because every item we sell is individually sourced and pre-owned, we don't accept returns simply because:

• you've changed your mind;
• the furniture doesn't suit your room or décor;
• you no longer need it;
• you've found an alternative;
• you expected less wear than was visible in the listing;
• the furniture doesn't fit into your property after delivery because measurements or access weren't checked beforehand.

We encourage all customers to check dimensions carefully before purchasing.

If something isn't as described

If you believe your furniture has been materially misdescribed, please contact us as soon as reasonably possible.

We'll investigate promptly and fairly.

Depending on the circumstances, we may:

• provide further information or clarification;
• agree an appropriate partial refund;
• arrange collection of the item and provide a refund where appropriate; or
• agree another reasonable solution.

Every situation is different, and we'll always aim to reach a fair outcome.

After delivery

Once furniture has been delivered, you're responsible for its care.

We can't accept responsibility for damage or deterioration resulting from:

• misuse;
• accidental damage;
• improper assembly or modification;
• exposure to unsuitable weather conditions;
• inappropriate cleaning products;
• normal wear after delivery.

No commercial warranty

Unless specifically stated in the listing, our furniture isn't sold with an additional commercial warranty or guarantee.

As with all pre-owned furniture, normal ageing and wear continue after purchase and remain the customer's responsibility.

Your statutory rights

Nothing in this policy limits or excludes your statutory rights under applicable consumer law.

If we make a mistake, we'll always work with you to put it right.

Questions?

If you're unsure about the condition of an item before purchasing, please get in touch.

We're always happy to provide additional photographs, videos or information so you can buy with confidence.