Privacy Policy

At Settle, we take your privacy seriously.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have about your information.

If you have any questions, please contact us using the details at the end of this policy.

1. Who we are

Settle is a business that buys and sells carefully selected pre-owned furniture.

For the purposes of UK data protection law, Settle is the data controller of the personal information described in this policy.

Company name: Settle Trading Limited

Registered address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE

Email: hello@settle.uk

2. The information we collect

The information we collect depends on how you interact with us.

3. How we use your information

We use your information to:

• process purchases;
• arrange deliveries and collections;
• value furniture offered for sale;
• communicate with you about your orders or enquiries;
• process payments;
• improve our website and services;
• detect fraud and protect our business;
• comply with legal and regulatory obligations.

Where you've given your consent, we may also send you marketing emails about new arrivals, special offers and other updates.

You can unsubscribe from marketing emails at any time.

4. Our legal basis for processing

Under UK GDPR, we rely on different legal bases depending on why we're using your information.

These include:

• performing a contract with you;
• taking steps before entering into a contract;
• complying with legal obligations;
• our legitimate interests in operating and improving our business;
• your consent, where required (for example, marketing emails).

5. Payment information

When selling furniture to Settle, your bank account details are collected securely by our payment provider.

We currently use Stripe to process payments.

Settle does not store your bank account details on its own systems.

Please refer to Stripe's Privacy Policy for information about how they process your payment information.

6. Sharing your information

We only share personal information where necessary to operate our business.

This may include trusted service providers such as:

• payment providers;
• website hosting providers;
• delivery or collection partners;
• email service providers;
• IT support providers;
• professional advisers such as accountants or solicitors;
• government authorities where we're legally required to do so.

We require service providers to handle personal information securely and in accordance with applicable data protection laws.

7. Photographs you provide

If you request an offer for your furniture, you'll upload photographs to help us assess its condition and value.

We use these photographs to:

• value the furniture;
• communicate with you about your request;
• maintain records of offers made;
• investigate disputes where necessary.

If we purchase your furniture, we may retain the photographs as part of our business records.

8. Marketing

We'll only send marketing communications where:

• you've asked to receive them; or
• we're otherwise permitted to do so by law.

Every marketing email includes an option to unsubscribe.

Choosing not to receive marketing emails won't affect important service messages relating to your orders or enquiries.

9. How long we keep your information

We only keep personal information for as long as reasonably necessary.

Retention periods depend on the purpose for which the information was collected, including legal, tax and accounting requirements.

When information is no longer needed, we'll securely delete or anonymise it.

10. Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

While no online service can guarantee absolute security, we continuously review our security practices to help protect your information.

11. Your rights

Under UK data protection law, you may have the right to:

• access your personal information;
• correct inaccurate information;
• request deletion of your information;
• restrict certain processing;
• object to certain processing;
• receive a copy of your information in a portable format where applicable;
• withdraw consent where processing relies on consent.

Some of these rights are subject to legal exceptions.

If you'd like to exercise any of these rights, please contact us.

12. Complaints

If you have concerns about how we've handled your personal information, we'd appreciate the opportunity to address them first.

If you're not satisfied, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.